A parent consistently picks her child up late and then gets upset when she is charged late fees. You were taken by surprise when she yelled at you in front of her child, other parents, and staff. While another parent picks her child up on time, but hangs out to chat with staff about all of her personal problems.

A staff member consistently comes to work late. She doesn't realize how difficult she makes things for the entire team. Not only is she late for work she is also late coming back from breaks and is the last one to stroll into staff meetings.

Difficult people have been childcare software in my seminars as mean, rude, inconsiderate, selfish, controlling, unresponsive, unapproachable, and insincere. Books written about difficult people describe and analyze them in at least a dozen categories. It gets so confusing to know how to interact with difficult people in the most positive and constructive manner.

My objective is to help you day care programs difficult people and provide you with some very simple techniques that you can implement in your child care program when dealing with them so that your life can become more productive and less stressful.

At this point, it will help you to keep your priorities in mind. Additionally, think of the benefits you'll gain as a result of your efforts. Don't pick difficult people apart and complain. Simply take corrective action, and focus on the positives. Thank difficult people verbally or through a hand written note for anything you possibly can, including advice, a response you've been waiting for, their interest, etc. This is a powerful strategy. It reinforces the desired behavior. If you're offered advice, don't debate why it won't work simply say, Thank You I'll keep that in mind.